You’re likely aware that we have a Help Desk for our clients to leverage, but not all companies handle their support the same way. Here, we wanted to share a few reasons that we are confident that our approach to support is better for our clients.
Partner IT Blog
When it boils down to it, there are really only two ways to operate a business: proactively, or reactively. While many businesses still rely on their reactivity to deal with their technology issues, the opposite approach is demonstrably more effective for the modern business. Let’s explore some of the effects that a proactive and reactive strategy can each have on your operations.
Inefficiency is not something that you plan for. It just happens. It happens when processes get too big, have too many moving parts, or are bogged down by excessive oversight. It happens when purposes for certain tasks change or are abandoned altogether. Other times efficiency has a different look to it and makes your optimistic projections look foolish. Whatever the reason, inefficiency is more the rule than the exception, and it’s costing your business plenty. This month, we take a look at what efficiency actually looks like and how to do your best to achieve it.
Understanding what your customers need is a crucial first step toward improving the way your organization communicates with them. They expect a certain level of service, so how can you make sure to maintain it while still leveling with them on what they require of your business? A customer relationship management software, or CRM, is invaluable toward this end.
Have you ever tried to manage a major IT project yourself? If you have, you know that it’s a huge time sink and that there’s a lot involved with the process. We’ll discuss four of the best ways that you can save time and resources while managing your latest technology implementation project.
All businesses need to use some sort of technology to keep their operations moving forward. Yet, it’s often difficult to gauge how new solutions will function with your current systems. You need to carefully consider your options before making such important choices, and only an analysis of your current setup will help you ensure the success of your new technology.
Here are a few concepts that technology-acquiring decision-makers should consider: functionality, interoperability, and flexibility.
Interoperability and Functionality
It’s essential that your technology solutions play well with others, but this is something that may be difficult to judge - especially if you’re not in the business of managing technology. Often times, running the business falls second to dealing with technology responsibilities that no one else can handle. If this happens, you probably don’t have the time needed to properly research a solution, and may just implement it without a second thought. This is a dangerous practice and it could have unexpected effects on your current infrastructure setup, including access to mission-critical data and downtime.
You can never be too careful, and it always helps if you have professional technicians ready and willing to help you identify a good choice for your IT infrastructure. Only someone with the necessary knowledge of the latest technology should be making the decision to implement new hardware and software solutions. Otherwise, it is possible that your exciting new solution could become a hindrance.
Scalable, Flexible Solutions
Cloud computing and communications solutions are designed to offer organizations flexibility and agility. Businesses using scalable solutions can tailor their services to meet their specific needs. Compared to expensive service "bundles", this flexibility is much desired. Think of it like the “cord cutting” phenomenon that Pay TV is experiencing now. Users are tired of big Foxtel bills when they can get most of the content they want through online services like Netflix. Think of it like paying for 100 channels and only watching three of them.
Some of the many IT solutions that are both flexible and scalable to meet your needs include:
- Cloud services
- Virtual helpdesk and support
- VoIP telephony
- Hosted email
- Productivity suites and software as a service
This type of flexibility is something that’s built into our brand of managed IT services. Rather than just sell and deploy the generic solutions available from virtually all MSP's, Partner IT will assess your requirements, and design a solution specific to your business and its strategic path. In this way, you're assured that the solutions we implement won’t be outdated in the near future, and can be adjusted to accommodate growth.
Another important topic to touch on is how difficult it can be to implement technology solutions when you’re not entirely sure what you need in the first place. An IT roadmap can help your business get the most out of its technology, taking into account where you want your organization to be over the next few years. If you’re ready to get started,call us on 1300 968 748.
Mobile? Grab this Article