Contact Us Today! 1300 968 748

24/7 Help Desk

24 7 support

Keep downtime from plaguing your business’ operational efficiency.

Partner IT is your one-stop-shop for all of your IT support needs. Properly-functioning information technology is essential to the success of every business. When your IT isn’t working as it should, it can create a number of issues for your employees, and ultimately your business’ ability to complete projects, create revenue, and sustain efficient operations.

We know that you need your IT functioning properly. That’s why we offer our comprehensive help desk service. If your staff are experiences system issues, they can call the Help Desk 24 hours a day, seven days a week, 365 days a year, and one of our experienced technicians will help resolve their most annoying IT issues.

Real-Time Expertise Just a Phone Call Away

Our Technicians are Armed with Industry Leading Technology

As small and medium-sized businesses have begun to implement some of today’s most powerful technology solutions, both to drive greater productivity and service offerings, and to reduce the cost of delivering those outcomes, there is a greater onus on their IT staff to resolve problems as they arise, and avoid costly downtime. Whether they are made up of in-house technicians, or the trustworthy technicians from Partner IT, you can now provide your end users with 24/7/365 technical support for all of their hardware and software issues.

Mitigate Risk With Remote Support

Solving IT problems does not need to put stress on your employees.

When technology doesn’t work as intended, it can be both a drain on productivity and employee morale. With our 24/7/365 Help Desk, employees always have a number to call that will quickly put them in touch with the IT support they need to solve their technology woes.

In calling our comprehensive help desk for a resolution to your IT issues, our technicians will use our state-of-the-art remote monitoring and maintenance solution to securely gain remote access to the system in question. Our technicians are versed in ITIL best practices and can provide your organization the support that you need to keep your core technology functioning properly.

Our help desk solution provides the following features:

  • 24/7/365 support from certified friendly and knowledgeable technicians
  • Fast and reliable call resolution
  • Remote access and support
  • Access to tiered support
  • Indexed logs for critical IT services
  • Technicians versed in ITIL best practices
  • Support for Microsoft, Apple, and Linux

If you are searching for a solution to support your company’s crucial end-point technology, look no further than Partner IT. If you would like more information about our 24/7 Help Desk and our other productivity-building managed IT services, contact us today at 1300 968 748.

Free IT Whitepaper

Free IT Whitepaper

This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses.

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